As you would expect we offer a repair service inside and outside of our warranty and insurance packages. Within the warranty or insurance period it is free of charge, outside of the warranty we charge a price for labour and parts. Our engineers hold the parts on their vans for the majority of the dishwashers we sell and so will aim to fix any issues at the 1st visit. If we cannot 100% fix at the 1st visit we can normally get the parts within 48 hours and then call out shortly thereafter. We do not charge for the second engineer’s visit in the event that he has failed to fix first time.

We aim to get to breakdowns within 24 working hours and achieve a fix first time rate, 96% of the time. 

In our experience dishwashers can be subject to challenging working conditions, including hard water, frequent use and harsh treatment.

This is why, time to time customers will ask us to undertake a full service on their dishwasher, to ensure that it works optimally. Of course we are happy to provide this service at a nominal fee to ensures that the dishwasher works as well as it did on the first day of purchase and their asset is protected until the next service. 

We providing excellent support, fast assistance when service is required. Avoid downtime. Optimisation of the washing process.

If you have a very busy environment which demands uninterrupted service, then we recommend you plan regular services with us – even if you are under warranty. Stuff happens! and it can be costly. Down time can be avoided however if the dishwasher is maintained at a high level and we can help you with this by offering our service plan.